Clear policies for better conversations.

Vocabot is designed to help businesses manage customer conversations using AI-powered voice technology. This section describes the general approach we take when handling information.

Information we may process

Depending on how Vocabot is used, information may include contact details, account information, conversation data, call metadata, appointment information, and technical information required to operate the service.

How information is used

• To provide and operate Vocabot services.
• To process customer conversations and requests.
• To maintain service reliability and security.
• To provide support and communicate with customers.
• To improve service performance and functionality.
• To comply with applicable legal obligations.

Information sharing

We do not treat customer information as a product to be sold. Information may be shared with service providers that help us operate the platform, where necessary and subject to appropriate contractual and security controls.

Data retention

Information may be retained for as long as needed to provide the service, meet contractual requirements, resolve disputes, maintain security, or satisfy applicable legal obligations.

These terms describe the general conditions under which businesses may access and use Vocabot.

Use of the service

Customers are responsible for using Vocabot in accordance with applicable laws, regulations, contractual obligations, and their own customer communication requirements.

Account responsibility

Customers are responsible for maintaining the confidentiality of account credentials and for activities performed through their account.

Customer content

Customers remain responsible for content, instructions, recordings, business information, and other material supplied to or processed by the service.

Acceptable use

• Do not use the service for unlawful activities.
• Do not attempt to compromise platform security.
• Do not intentionally disrupt service availability.
• Do not misuse automated calling capabilities.
• Do not use Vocabot to deceive or impersonate individuals.

Service changes

Vocabot may update, modify, improve, or discontinue features as the platform evolves. Material changes to applicable contractual terms will be communicated through appropriate channels.

Vocabot may use cookies and similar technologies to support website functionality, understand usage patterns, and improve the experience.

Essential cookies

Some cookies may be required for basic website functionality, security, or user preferences.

Analytics

Where analytics technologies are used, they may help us understand aggregate website activity, such as pages visited and general interaction patterns.

Managing cookies

Most modern browsers allow users to control or delete cookies through browser settings. Disabling certain cookies may affect some website functions.

Security is an important part of operating an AI-powered customer conversation platform. Vocabot uses reasonable technical and organizational measures intended to protect information.

Security measures

• Access controls and authentication mechanisms.
• Secure communication technologies.
• Monitoring and operational safeguards.
• Restricted access to information where appropriate.
• Security practices designed to reduce unauthorized access.

Customer responsibility

Customers should also maintain appropriate security controls for their own accounts, integrations, devices, employees, and systems connected to Vocabot.

Security incidents

If we identify a security incident affecting customer information, we will assess and respond according to applicable legal, contractual, and operational requirements.

Vocabot uses artificial intelligence and voice technologies to support customer interactions. AI-generated responses are produced based on configured workflows, business information, conversation context, and connected systems.

AI-generated responses

AI responses may occasionally be incomplete, inaccurate, or unsuitable for a particular situation. Businesses should configure workflows, escalation rules, and human handoff processes appropriate to their use case.

Voice conversations

Depending on the deployment, calls may involve automated speech recognition, voice synthesis, conversation processing, call recording, or transcription.

Customer disclosure

Businesses using automated voice agents are responsible for determining what disclosures, notices, permissions, or consent requirements apply to their calls and jurisdictions.

Human escalation

Businesses may configure appropriate escalation paths so that conversations can be transferred to human staff when required.